Warranty & Repairs

At GUXI Jewelry, we take pride in the quality of our products and offer warranties to ensure your satisfaction. Below are the details regarding coverage, how to request repairs, and the repair process.

Warranty Period

60-Day Warranty: Applies to jewelry made with elastic cords, braided cords, ribbons, leather, or waxed cords.
90-Day Warranty: Covers GEM jewelry, metal chains, sterling silver pieces, and sterling silver jewelry with crystals or gemstones.

Warranty Coverage

During the warranty period, if any component breaks or loosens—such as cords fraying, beads coming off, or significant damage from normal wear—please contact us to arrange a repair.

How to Request a Repair

To initiate a repair request, visit our contact page or email us at service@guxi.club. Be sure to include the following details:

Contact name
Phone number
Proof of purchase(order confirmation or receipt)
Brief description of the damage along with at least two photos of the product in its current condition

Repair Process

Once we receive your request, our team will assess and authorize it. A customer service representative will contact you within 48 hours with further instructions on how to proceed.

Replacement and Repair Timeline

Replacement Process:If the product qualifies for a replacement, a new item of equal value will be sent to your address free of charge.
Repair Timeline:After receiving the damaged product, repairs typically take 30 to 45 working days.
Processing Time:It usually takes 3 to 5 working days to finalize a replacement.

In rare cases requiring special handling, we will provide clear explanations and a compliant solution.

Limitations and Discounts

One-time Repair or Replacement: Consumable parts are eligible for only one repair or replacement during the warranty period.
Discount Coupon: If you prefer a brand-new item instead of a repair, we offer a one-time 50% discount coupon for a replacement product of equal value after we confirm the situation.

Shipping Charges and Unauthorized Repairs

Shipping Fees:Repairs are subject to additional shipping fees, which will be communicated upon approval.
Unauthorized Repairs:We cannot accept unauthorized returns or items sent without prior approval. Please contact us before shipping your item for repair.

Damages and Issues

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately so that we can assist you.

Patience and Support

We strive to offer the best possible service. Please be patient with any delays that may arise due to staffing or safety requirements.

Thank you for choosing GUXI Jewelry. We are committed to ensuring your satisfaction and are here to assist you with any questions or concerns.