Shipping policy

At Guxi, we aim to provide a seamless shopping and shipping experience. Below are the details of our shipping policy:

If no shipping options are displayed during checkout, it means we currently do not deliver to your region. We sincerely apologize for any inconvenience caused and appreciate your understanding.

• For deliveries outside of the US, Canada, Mexico, Australia, and New Zealand, customers may be subject to additional customs duties and taxes, which are not covered in the shipping cost. Please be aware that the exact amount of these fees varies by country, and unfortunately, we cannot provide a specific cost. For further details, kindly reach out to your local customs office.

• Any duties or taxes paid during delivery are non-refundable in the event of returns or exchanges.

• Orders are delivered by courier services from Monday to Friday.

• Processing Delays: Please allow extra time for order processing during public holidays, sale periods, or peak seasons. Delays may also occur due to customs clearance or pending payment authorizations.

• All our pieces are handmade and shipped from our China studio.

• Free shipping for orders over $59.

• A standard shipping fee of $7 applies to orders below $59.

• Faster express delivery is available for an additional logistics fee starting at $15.

• The prices shown on our website generally include import duties. No additional taxes or duties are collected for most regions.

• Please note that customs policies vary, and any additional fees imposed by the destination country must be paid by the customer.

• Please ensure the correct delivery address is provided at checkout. Guxi is not responsible for missing parcels delivered to incorrect addresses or if requested to leave with a neighbor or an alternate location.

• Any discrepancies, such as missing or lost parcels, must be reported in writing via email to service@guxi.club.

• If the tracking status indicates delivery but you did not receive the item, please check with your workplace, post room, or colleagues if applicable.

• Unfortunately, we cannot replace or refund items marked as delivered by the carrier. For this reason, we recommend using a secure delivery address.

Product acceptance should be completed within 7 days after receiving the goods, and within this period, no acceptance problems are considered qualified. If there is a problem with the product, the details of the quality failure should be stated, and the corresponding evidence and product photos should be provided. If it is our quality problem, we will bear the return shipping cost and product repair cost.

For any questions or assistance, please feel free to contact us at service@guxi.club. Our customer service team is here to help with any issues or concerns.